Last updated: 7-Sep-2026
Tiqkets is a product of BetterBots ("we," "us," "our"). This Privacy Policy explains how we collect, use, share, and protect information when you use the Tiqkets mobile app, web app, and related services (collectively, the "Services").
By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
Tiqkets is a product of BetterBots ("we," "us," "our"). This Privacy Policy explains how we collect, use, share, and protect information when you use the Tiqkets mobile app, web app, and related services (collectively, the "Services").
By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
1. Who This Applies To
The Services are used by two types of users:
Customers — individuals who join queues, book tokens, or receive service notifications from businesses using Tiqkets.
-Organizations/Staff — businesses and their staff who use Tiqkets to manage queues, bookings, and customer communication.
This policy covers both, with differences noted where relevant.
2. Information We Collect
a) Information you provide directly
- Name, phone number, and email address (where provided)
- Business/organization details (for Organization accounts): business name, category, staff details
- Payment-related details processed through our payment partner (see Section 5) — we do not store full card numbers ourselves
- Any information you enter into forms, registration flows, or support requests
b) Information collected automatically
-Device information: device model, OS version, app version
-Location data: collected only when you use features that require it (e.g., locating nearby service points), with your permission. You can deny or revoke this at any time in your device settings.
-Camera access: used only to scan QR codes for queue check-in/ticket validation. We do not store camera footage; only the scanned code data is processed.
-Photo library access: used only when you choose to upload a profile photo or similar image. Access is user-initiated and can be denied.
-Media save permission: used only when you choose to save a generated QR code/ticket image to your device.
-Push notification tokens: used to send you queue status, booking, and service-related notifications. You can decline this permission or disable notifications at any time.
-Usage data:: how you interact with the app, for the purpose of fixing bugs and improving the Services.
c) Information from third parties
- If your business/organization account is provisioned by an administrator, we may receive your name, phone number, and role information at that time.
We do not knowingly collect information via Bluetooth, contacts, calendar, biometric, or SMS/phone-call access, and the app does not request these permissions.
-3. How We Use Your Information
We use the information we collect to:
- Provide core functionality: queue management, booking, ticketing, and notifications
- Authenticate you via phone number/OTP
- Process payments through our payment partner
- Send service-related WhatsApp and push notifications
- Respond to support requests
- Maintain security and prevent fraud or abuse
- Improve and troubleshoot the Services
- Comply with legal obligations
We do not use your information for third-party advertising, and we do not sell your personal data.
4. Legal Basis for Processing (where applicable)
Where required by applicable law, we process your information based on: your consent (e.g., for location, camera, notifications), the necessity of processing to provide the Service you requested, and our legitimate business interests (e.g., fraud prevention, service improvement).
-5. Third-Party Services We Use
To operate Tiqkets, we rely on the following third-party service providers, each governed by their own privacy policies:
We encourage you to review these providers' own privacy policies for details on how they handle data.
6. How We Share Your Information
We do not sell or rent your personal data.
We may share your information with:
- The business/organization you are interacting with through Tiqkets (e.g., the store or event operator managing your queue/booking)
- Service providers listed in Section 5, strictly to operate the Services
- Legal authorities, where required by law, to protect our rights, or to prevent fraud or harm
- A successor entity, in the event of a merger, acquisition, or asset sale, with notice to you where required by law
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services, and for up to 1* year after account closure for legal, accounting, or dispute-resolution purposes. After this period, data is deleted or anonymized, except where retention is required by law.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your account and associated data
- Withdraw consent for optional permissions (location, camera, notifications, photo access) at any time via your device settings
- Object to or restrict certain processing
Account deletion: You can request deletion of your account and associated personal data by [INSERT MECHANISM — in-app option and/or emailing us at the address below]. Certain information may be retained where required for legal, tax, or payment-record obligations, as described in Section 7.
To exercise any of these rights, contact us at info@betterbots.in.
-9. Children's Privacy
The Services are not directed to children under 16, and we do not knowingly collect personal information from children under this age. If you believe a child has provided us with personal information, please contact us so we can delete it.
-10. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
-11. International Data Transfers
Tiqkets is operated from India and the Middle East. If you access the Services from outside these regions, your information may be transferred to, stored, and processed in a country with different data protection laws than your own.
-12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date, and where required, we will provide additional notice.
-13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:
Email: info@betterbots.in
Company: BetterBots
